Privacy Policy

Effective Date: May 11, 2026

1. Introduction

Euro Imports of Memphis (“Euro Imports,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule services, or opt in to receive communications from us, including SMS/text messages.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide our automotive services, manage appointments, process payments, and communicate effectively with our customers.
The types of information we may collect include:

• Identifiers such as name, email address, phone number, and mailing address
• Vehicle information including make, model, VIN, and service history
• Commercial information related to services requested or completed
• Payment information (e.g., credit/debit card details) processed securely by third-party payment systems
• Internet or network information such as your IP address, browser type, device data, and how you interact with our website
• Location data such as city or ZIP code when you contact us or schedule service

We do not intentionally collect personal information from minors, and our website is not intended for use by children under 16 years of age.

2. How We Use Your Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Vehicle information
• Appointment or service details
• Any information submitted through contact forms, appointment requests, or customer communications

We may also automatically collect certain non-personal information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage vehicle service appointments
• Provide customer support
• Respond to inquiries and requests
• Send appointment confirmations and service updates
• Deliver transactional or informational SMS/text messages
• Improve our website, services, and customer experience
• Comply with legal obligations
• Support advertising and marketing efforts, including Google Ads and analytics services

4. SMS/Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Euro Imports of Memphis related to:

• Appointment reminders
• Service updates
• Vehicle repair status notifications
• Customer support communications
• Occasional promotional offers or specials (if separately opted in)

SMS Terms

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase
• You may opt out at any time by replying STOP
• For assistance, reply HELP or contact us directly

SMS Contact Information

• Email: euro_imports@bellsouth.net
• Phone: 901-324-9500

5. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers necessary to deliver SMS services.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our website, conducting business, processing communications, or servicing customers, provided those parties agree to maintain the confidentiality and security of the information.

We may also disclose information when required by law or when necessary to protect our legal rights or comply with legal processes.

7. Cookies and Analytics

Our website may use cookies, tracking technologies, and analytics tools (such as Google Analytics or Google Ads services) to help us understand website traffic and improve user experience.

These technologies may collect information about your interaction with our website and advertisements.

You can modify your browser settings to disable cookies; however, some website functionality may be affected.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted constitutes your acceptance of those changes.

13. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Euro Imports of Memphis

• Email: euro_imports@bellsouth.net
• Phone: 901-324-9500
• Address: 2699 Broad Avenue, Memphis, TN 38112